Shipping Policy

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Following are the terms and conditions that constitute our Shipping Policy.

Domestic Delivery Policy

Delivery Processing Time:

All orders placed on our website undergo processing within 1-2 business days. Please note that deliveries are not made on Saturdays, Sundays, or holidays. In the event of a high volume of orders, there may be a slight delay in delivery. Rest assured, if any significant delays occur, we will promptly contact you via email or telephone to provide updates.

Shipping Rates and Delivery Estimates:

For orders totaling €50.00 or more, we offer free delivery exclusively for customers in Malta and Gozo. This special offer is applicable only to orders shipped within these regions.

Local Estimated Delivery Time:

We strive to provide timely deliveries within Malta and Gozo, with an estimated delivery time of 1-3 business days. Please keep in mind that unforeseen circumstances or external factors beyond our control may occasionally cause slight delivery delays. However, we are committed to minimizing any such delays and ensuring prompt delivery of your order.

Accepted Payment Methods for Malta and Gozo:

For customers in Malta and Gozo, we offer multiple convenient payment methods. You can choose from the following options:

  1. Cash on Delivery
  2. Paypal
  3. Cheque Payment (Payable to Nutrition Empire Co Ltd)

Same/Next Day Collect from Store:

For added convenience, we provide the option of same or next day collection from our store. Once your order is prepared for collection, we will notify you promptly via email, text message, or phone call. When collecting your order, kindly remember to bring a copy of your order confirmation for verification purposes.

We value your satisfaction and strive to deliver your orders efficiently and professionally. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for choosing as your preferred online shopping destination. ships Internationall

International Shipping Policy

Thank you for choosing Nutrition Empire Co Ltd for your international shipping needs.

We strive to provide a professional and seamless shipping experience.

Please take a moment to review our shipping policy outlined below:

Shipment Method: We utilize Malta Post as our primary shipping service provider.

Estimated Delivery Time:

  • Foreign Parcel Post: Approximately 6 days
  • Expedited Mail Service (EMS): 4 to 6 days
  • MaltaPost Express International (MEI): 3 days

Please note that occasional delivery delays may occur.

Additionally, we would like to emphasize that we cannot be held responsible for delays in shipping or if a product is held at the outgoing mail sorting center.

In the event that an order does not reach the buyer, we will promptly provide a full refund upon receipt of the returned order.

We cannot be held responsible if a buyer chooses to refuse the order for any reason. 

If the buyer desires reshipment of the package, they will be responsible for covering the shipping expenses as well as any fees incurred by Nutrition Empire for the retrieval of the declined parcel from Malta Post.

Alternatively, Nutrition Empire will issue a refund, with the deduction of shipping expenses and any fees accrued for the retrieval of the rejected parcel.

You are responsible for ensuring the accuracy of the shipping information for your Nutrition Empire order.

Once your order has been submitted, we are unable to make changes to the delivery address.

Furthermore, we cannot accept responsibility for any delays in delivery, fees, or other complications that may arise from an order being shipped to an incorrect address.

In the event that such an error leads to the rejection, loss, or destruction of an order, a refund will not be provided. If the error results in the return shipment of the order to us, a refund for the merchandise's cost will be issued upon our receipt of the products. This refund will be minus the shipping cost and any applicable return shipping fees.

If the expense of returning the order exceeds the total value of the merchandise, Nutrition Empire will coordinate with the shipping carrier to abandon the package, and in such a scenario, a refund will not be granted.

Customs Seizure Policy:

We are unable to provide refunds for orders that have been seized, damaged, or destroyed by Customs, unless the seized items are returned to us. If the order is successfully returned, a refund will be processed for the merchandise's cost.

Please note that shipping costs are non-refundable. Moreover, any expenses related to return shipping or customs fees for returned orders will be subtracted from the refund amount.

In cases where the expenses for returning a rejected package surpass the overall value of the merchandise, Nutrition Empire will coordinate with the shipping carrier to abandon the package. In this circumstance, a refund will not be issued.

Restricted Items Notice:

Owing to import regulations, certain products might be limited in your country and could be ineligible for purchase. Our utmost effort is devoted to avoiding the shipment of products to countries where particular items or constituents are forbidden. However, as regulations are subject to constant alteration, we cannot ensure the perpetual accuracy of our restriction details. It is highly advised that you liaise with your local authorities to acquire information regarding any regulations that might influence the delivery of your order.

The Customs Seizure policy stated above is applicable to any order containing restricted items, which is impounded, impaired, or annihilated by customs due to import regulations.

Exchange/Return and Shipping Costs:

If an exchange or return is desired, all shipping costs incurred are to be paid by the buyer. Shipping costs are non-refundable. Furthermore, Malta Post does not issue compensations for delays.

Accepted Payment Methods: For international orders, we accept payment via PayPal.

Shipment Confirmation & Order Tracking:

Upon shipping your order, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking number to become active.

Customs, Duties, and Taxes: Please be aware that Nutrition Empire Co Ltd is not responsible for any customs and taxes applied to your order.

Any fees imposed during or after shipping, including tariffs and taxes, are the responsibility of the customer.


While we take utmost care in packaging and handling your products, Nutrition Empire Co Ltd cannot be held liable for any products damaged or lost during shipping. In the event that you receive a damaged order, please contact the shipment carrier to file a claim. We kindly request that you retain all packaging materials and damaged goods for the claim process.

Limitations of Liability: Nutrition Empire Co Ltd shall not be held liable for any direct, indirect, or consequential loss or damage arising from the following:

  • Insufficient or improper addressing
  • Items containing articles of a prohibited nature for the specific shipping service
  • Failure by the addressee to take delivery within a reasonable time
  • Delay or seizure of any item by any Customs Authority
  • Consequential or indirect loss or damage, including loss of profits, in respect of any postal articles sent for business purposes

Order Cancellation and Reimbursement:

If the customer decides to cancel the order before it has been shipped, Nutrition Empire will reimburse the buyer's money, less any PayPal fees. Conversely, if we cancel the purchase, we will fully reimburse the payment.

Thank you for taking the time to read and understand our international shipping policy.

Should you have any further questions or concerns, please don't hesitate to contact our customer support team.

We appreciate your business and look forward to serving you.

Returns Policy

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If you are not entirely satisfied with your purchase, we're here to help.



You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.


 If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us.


The information contained in this website is for general information purposes only. The information is provided by Nutrition Empire and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Nutrition Empire. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. 

However, Nutrition Empire takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.