Shipping Policy

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Following are the terms and conditions that constitute our Shipping Policy.

Domestic Delivery Policy

Delivery processing time:


All orders are processed within 1-2 business days. 

Orders are not delivered on Saturday's, Sunday’s or holidays.


If we are experiencing a high volume of orders, delivery may be delayed by a few days. If there will be a significant delay we will contact you via email or telephone.


Shipping rates & delivery estimates:

Orders of €50.00 or more are delivered free of charge.  

This applies to Malta & Gozo orders only!!


Local Estimated Delivery Time: 

1-3 business days. Accepted Payment Methods

Malta & Gozo: Cash On Delivery - Paypal - Cheque Payment (Payable: Nutrition Empire Co Ltd)


Same/Next Day Collect From Store


As soon as your order is ready for collection, we will notify you by email, text or call.

Please bring a copy of your order confirmation with you when collecting your order. ships Internationally.


International Shipping Policy

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Malta Post


Estimated delivery time:

Foreign Parcel Post from 6 days 

Expedited Mail Service (EMS) from 4 to 6 days

MaltaPost Express International (MEI) from 3 days


Delivery delays can occasionally occur.

Please note that we are not responsible for delays in shipping nor if a product is held at outgoing mail sorting centre!

If an exchange | return is desired, all shipping costs incurred are to be paid by the buyer.

Shipping costs are nonrefundable.

MaltaPost does not issue compensations for 'delays'. Accepted Payment Methods

International Orders: Paypal 

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.


Customs, Duties and Taxes:

Nutrition Empire Co Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



Nutrition Empire Co Ltd is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 


Nutrition Empire will not be liable for any direct, indirect or consequential loss or damage:  

arising from insufficient or improper addressing

caused to items containing articles of a prohibited nature for that service

arising from failure by the addressee to take delivery within a reasonable time

arising from delay or seizure of any item by any Customs Authority

arising from the lack of consequential or indirect loss or damage (e.g. as a result of delay, damage or loss), or loss of profits in respect of any postal articles sent for business purposes

Nutrition Empire will reimburse the buyer's money less any PayPal fees if the customer decides for any reason to cancel the order before it has been sent.

Nutrition Empire will fully reimburse the payment if, on the other hand, we cancel the purchase. 

Returns Policy

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If you are not entirely satisfied with your purchase, we're here to help.



You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.


Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.


 If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us.


The information contained in this website is for general information purposes only. The information is provided by Nutrition Empire and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Nutrition Empire. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. 

However, Nutrition Empire takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.